Infobip AI Agents
AI agents for customer communication over messaging and voice
Infobip AI Agents is the agent layer of Infobip AgentOS, a customer communication platform covering WhatsApp, SMS, RCS, Viber, web chat, email and voice. Agents use LLMs, tools, MCP servers and knowledge sources and can hand off to human agents in Inbox. Adding subagents to an agent turns it into an orchestrator: it interprets the goal, assigns tasks to subagents and combines their results; the subagent versions used are pinned with each release. It targets companies with high communication volumes. Pricing for AI Agents is not public; a free trial is available.
Good fit if
Focus: Companies automating customer communication across many channels with AI agents
- your project is about Customer service over WhatsApp and other messengers, Voice agents in IVR or Multi-step flows with specialized agents
Key figures
- Usable without developers
- 3/5
- Scalability
- 5/5
- Integrations
- 4/5
- Versioning
- 4/5
- Observability
- 4/5
Editorial rating on a scale from 1 to 5. Methodology
Fact sheet
- Category
- Specialised
- Type
- AI agents for customer communication over messaging and voice
- Licence
- Proprietär
- Pricing
- EnterprisePricing for AI Agents on request. Free trial available (60 days according to the docs). Channels such as SMS or WhatsApp are billed separately by usage.
- Deployment
- Cloud
- Models
- Mehrere LLMs (Anbieter nicht einzeln genannt)
- Compliance
- ISO 27001, SOC 2
- RAG
- Yes
- Multi-Agent
- Yes
- SSO, roles (RBAC)
- SSO no, RBAC yes
Key features
- Orchestrator with subagents and pinned versions
- Omnichannel including WhatsApp, RCS and voice
- MCP servers and custom tools
- Quality center with automated tests
- Handoff to human agents
Typical use cases
- Customer service over WhatsApp and other messengers
- Voice agents in IVR
- Multi-step flows with specialized agents
- Personalized customer engagement
Market notes
Changes to Infobip AI Agents by email
We let you know when the status, pricing or license of Infobip AI Agents changes, together with the weekly market notes.
Implementation
Get Infobip AI Agents implemented
Free for you. Partners only pay for requests they accept.
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