ActiveEnterpriseProprietary
ServiceNow AI Agents
Workflow Automation, Agent Orchestration
ServiceNow AI Agents automate processes on the Now Platform, for example in IT, HR and customer service. Several agents work as a team, coordinated by the AI Agent Orchestrator; agents are customized in AI Agent Studio, and the AI Control Tower is used for governance and monitoring. The A2A and MCP protocols are supported for connecting external agents and tools.
Good fit if
Focus: Enterprises looking to automate and optimize their workflows in IT, customer service, HR, and other areas through autonomous AI agents.
- your project is about IT service automation, HR workflow automation or Enterprise process orchestration
Probably not if
- your team is just getting started with agents (skill level: Advanced)
Key figures
- Usable without developers
- 3/5
- Scalability
- 5/5
- Integrations
- 5/5
- Versioning
- 4/5
- Observability
- 4/5
Editorial rating on a scale from 1 to 5. Methodology
Fact sheet
- Category
- Enterprise
- Type
- Workflow Automation, Agent Orchestration
- Licence
- Proprietary
- Pricing
- EnterpriseBased on enterprise requirements and custom implementations. Details available upon request from ServiceNow.
- Deployment
- Cloud
- Models
- OpenAI, Google
- Compliance
- SOC 2, GDPR, ISO 27001
- RAG
- Yes
- Multi-Agent
- Yes
- SSO, roles (RBAC)
- SSO yes, RBAC yes
Key features
- Workflow automation
- Orchestration of AI agent teams
- Adaptation to various business areas (IT, HR, CRM)
- AI Agent Studio for agent development and customization
- AI Control Tower for AI management and monitoring
- Agent2Agent (A2A) protocol for inter-agent communication
- Model Context Protocol (MCP) for context from external tools and data
Typical use cases
- IT service automation
- HR workflow automation
- Enterprise process orchestration
Implementation
Get ServiceNow AI Agents implemented
Free for you. Partners only pay for requests they accept.
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