ActiveEnterpriseProprietary
Agentforce (Salesforce)
AI Agent Platform
Agentforce is Salesforce's agent platform that companies use to build and run AI agents for customers and employees. The agents use data, workflows and permissions from Salesforce and Data Cloud and can be customized with low-code or pro-code tools. Guardrails, testing and monitoring are built in.
Good fit if
Focus: Enterprises looking to automate and optimize customer and employee interactions through autonomous AI agents, especially within the Salesforce ecosystem.
- your project is about Customer service automation, Sales process automation or Enterprise AI agent deployment
Probably not if
- your team is just getting started with agents (skill level: Advanced)
Key figures
- Usable without developers
- 3/5
- Scalability
- 5/5
- Integrations
- 5/5
- Versioning
- 4/5
- Observability
- 4/5
Editorial rating on a scale from 1 to 5. Methodology
Fact sheet
- Category
- Enterprise
- Type
- AI Agent Platform
- Licence
- Proprietary
- Pricing
- Usage-based / per userFlex Credits: $500 per 100,000 credits. Alternatively $2 per conversation. Agentforce user license $5 per user/month (requires Flex Credits). Add-ons for Sales, Service and Field Service $125, Industries add-ons $150 per user/month. Agentforce 1 Editions from $550 per user/month.
- Deployment
- Cloud
- Models
- OpenAI, Anthropic, Google, Eigene Modelle über Einstein Trust Layer
- Compliance
- SOC 2, GDPR, HIPAA, ISO 27001
- RAG
- Yes
- Multi-Agent
- Yes
- SSO, roles (RBAC)
- SSO yes, RBAC yes
Key features
- AI Agent creation and deployment
- Integration with Salesforce ecosystem
- Low-code and pro-code development tools
- Intelligent context and data processing
- Agent guardrails and security features
- MCP server for HTTP-based integration
Typical use cases
- Customer service automation
- Sales process automation
- Enterprise AI agent deployment
Sources
Checked on 9 Oct 2026
Implementation
Get Agentforce (Salesforce) implemented
Free for you. Partners only pay for requests they accept.
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