The PoC Paradox
A demo agent that works in nine out of ten cases is quickly built. A system that runs reliably every day, with changing models and real data, is a different kind of work. That is why an impressive PoC so often turns into a disappointing rollout.
The 5 Biggest Differences Between PoC and Production
1. Error handling
PoC: "If it breaks, we restart it."
Production: "What happens when a model API is down or slow? How do we recover, and who gets alerted?"
What you need: Retries with backoff, fallback models, circuit breakers, alerting.
2. Load and cost
PoC: A handful of test requests.
Production: Real volume with fluctuating load and a budget.
What you need: Queues and asynchronous processing, caching, step and token limits, cost monitoring per run.
3. Prompts and models
PoC: Prompts hard-coded, one model.
Production: Prompts and models change regularly, and every change can affect quality.
What you need: Versioned prompts, test sets from real cases, automated evaluation before every release, rollback.
4. Observability
PoC: "It works on my laptop."
Production: "Which agent made which decision, how long did it take and what did it cost?"
What you need: Tracing across all agents and tool calls (for example with LangSmith, Langfuse or OpenTelemetry), latency and token tracking.
5. Security and compliance
PoC: "We call the model API directly."
Production: "Where is data processed, who may see what, and how do we document it for the GDPR and the EU AI Act?"
What you need: EU hosting or on premises where required, permissions per tool, data minimisation, audit logs.
What to Expect from a Production Partner
You need partners who take software engineering as seriously as AI. Ask about:
- CI/CD: automated tests and evaluations on every change
- Infrastructure as Code: reproducible environments
- Monitoring: tracing, cost and quality dashboards
- Incident handling: agreed response times, runbooks, post-mortems
References Are Critical
Ask for concrete systems that run live and for numbers:
- "How many runs does the system process per day?"
- "How do you measure quality, and how has it developed?"
- "What did a model change cost you last time?"
- "How quickly do you respond to incidents?"
Finding Partners
In our directory you can see for each entry whether and when we checked existence, location, website and agent offering. Whether a provider can run systems in production is something you find out with the questions above.