ActiveSpecialisedProprietary
Teneo.ai
Conversational AI for contact centers
Teneo.ai is a platform for voice and chat agents in large enterprise contact centers. Its focus is telephony integration, multilingual support and combining LLMs with rule-based control so that answers stay controllable in regulated industries. It can run in the cloud or on premises.
Not in the directory
Teneo.ai is no longer listed or recommended
Teneo mentions agent-to-agent coordination only on its homepage. There is no public documentation for it.
Good fit if
Focus: Customer service in regulated industries
- your project is about Customer service, Regulated industries or Multilingual conversations
- someone on your team writes code
Probably not if
- nobody on your team writes code (2/5 for use without developers)
Key figures
- Usable without developers
- 2/5
- Scalability
- 5/5
- Integrations
- 4/5
- Versioning
- 4/5
- Observability
- 4/5
Editorial rating on a scale from 1 to 5. Methodology
Fact sheet
- Category
- Specialised
- Type
- Conversational AI for contact centers
- Licence
- Proprietary
- Pricing
- EnterpriseEnterprise pricing, contact required
- Deployment
- Cloud, On-Prem
- Models
- OpenAI, Anthropic, Eigene Modelle
- Compliance
- SOC 2, ISO 27001, GDPR, HIPAA
- RAG
- Yes
- Multi-Agent
- Possible
- SSO, roles (RBAC)
- SSO yes, RBAC yes
Key features
- Multi-agent
- Multilingual
- Compliance
- Telephony integration
Typical use cases
- Customer service
- Regulated industries
- Multilingual conversations
Sources
Implementation
Get Teneo.ai implemented
Free for you. Partners only pay for requests they accept.
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